
Reputation Management on Social Media: How to Develop an Action Plan in 3 Steps
In this post, we’re looking at a simple 3-step strategy to help you develop a crisis management program for your social media.
In this post, we’re looking at a simple 3-step strategy to help you develop a crisis management program for your social media.
In this post, we’re looking at the customer service paradox and how it contributes to increasing you brand loyalty.
In this post, we’re looking at some ideas to manage clients who already bought from your business, but need some extra work to get them to become loyal, brand advocates.
In this post, we’re looking at 5 ways you can surprise and delight your customers in your fashion retail store.
Customer service is the new marketing and in this post, we’re looking at 10 rules to follow to deliver exceptional customer service.