Reputation Management on Social Media: How to Develop an Action Plan in 3 Steps
March 2, 2022
In this post, we’re looking at a simple 3-step strategy to help you develop a crisis management program for your social media.
The Customer Service Paradox: Explained
February 7, 2022
In this post, we’re looking at the customer service paradox and how it contributes to increasing you brand loyalty.
How to Empower Your Loyal Customers and Grow Your Brand
February 4, 2022
In this post, we’re looking at some ideas to manage clients who already bought from your business, but need some extra work to get them to become loyal, brand advocates.
5 Ways to Delight and Surprise Your Customers in Fashion Retail
February 2, 2022
In this post, we’re looking at 5 ways you can surprise and delight your customers in your fashion retail store.
The 10 Rules of Excellent Customer Service
October 14, 2021
Customer service is the new marketing and in this post, we’re looking at 10 rules to follow to deliver exceptional customer service.
